We're hiring a Customer Service & Work Order Coordinator to support our National Accounts team in Irvine, CA . This role involves dispatching, managing work orders, coordinating inspections, and building strong relationships with clients and vendors. This role is fully onsite and pays $22/ hour.
🛠️ What You'll DoCustomer Service & Communication
Build professional, positive relationships with customers and subcontractors
Communicate via phone and email regarding service status and updates, up to 300 outbound emails a day
Provide timely follow-ups and ensure high-quality service
Work Order Management
Receive, dispatch, and track work orders
Keep all order statuses updated in the Great Plains system
Share schedules, estimated completion, and close dates with clients
Monitor daily progress and ensure timely completions
Request inspection POs and dispatch inspection work orders
Follow up weekly on inspection completions and results
Proposal & Inspection Coordination
Request proposals for repairs or corrective services
Ensure affiliates submit reports, paperwork, and invoices on time
Track inspection results and submit to National Accounts
Reporting & Internal Communication
Review call analysis reports and provide updates on open work orders
Review exception and mark-up queues daily
Properly mark-up and price all services and inspections
Ensure all paperwork is complete and accurate before invoicing
Verify NTE (Not to Exceed) amounts on customer POs
Strong communication and organizational skills
Experience with dispatching or work order systems
Detail-oriented mindset with a customer-first attitude
Familiarity with Microsoft Great Plains (a plus!)
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
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