Job Description

Full Time, Permanent Opportunity for Training Manager (Must be local to DFW)

Catalyst and Your Career

Catalyst is igniting change and unlocking new possibilities for credit unions and the members they serve. Whether through innovative payments, asset management or liquidity solutions, we’re passionate about transforming goals into achievements and helping credit unions grow.

To accomplish this, we actively pursue talented individuals capable of making a positive impact on member credit unions, and we do our best to retain these employees. Among the ways we do this are generous benefits, a safe work environment and promotion of a strong work-life balance. We believe in our employees’ success, and the average employee tenure of 14 years suggests that our employees feel the same way!

The Work Itself

The Training Manager is responsible for designing, delivering, and evaluating training programs for our clients, focused on our products, services, and systems to ensure optimal usage and client satisfaction; this often includes assessing client needs, creating tailored training materials, conducting in-person or virtual training sessions, and monitoring client performance post-training to identify areas for improvement.

The manager will lead the modernization of our training approach and be responsible for designing and implementing innovative training programs that leverage the latest technologies and methodologies to enhance learning outcomes. This role requires a deep understanding of adult learning principles, proficiency in digital tools, and the ability to create engaging, interactive content. The Trainer will collaborate with various departments to identify training needs, develop customized solutions, and continuously evaluate the effectiveness of training initiatives.

The Training Manager is responsible for customizing and presenting demonstrations to recently signed clients going through the onboarding process. The Training Manager also serves as a “go-to” for training on numerous payment and financial services solutions.

This role oversees, prepares, and delivers our annual webinar series that includes researching and compiling the content, creating the webinar schedule, and collaborating with Marketing design and communications to our clients and prospects. This also includes creating and maintaining the annual training schedule with the payment groups. This ensures the appropriate training needs are being met and maintains the statistics related to the schedule.

This role involves effectively engaging with credit union executives and staff to illustrate the features and functionality of the services while showcasing our expertise and user-friendly systems. The candidate must be articulate and knowledgeable about credit unions and Catalyst operations to be successful.

The Training Manager oversees the creation and upkeep of technical documents supporting payment and financial services. This includes researching and identifying the necessary technical and regulatory information for operating rules, user guides, and training materials for regulatory changes and product updates.

This role works in conjunction with product owners to identify and resolve inquiries that require knowledge of payment and financial services.

The Training Manager will present training to our business partners, and other corporates participating in and/or considering partnering with the TranzCapture CUSO. Conducting these presentations requires significant operational knowledge coupled with advanced system knowledge and excellent communication skills.

This position will maintain the policies and procedures within the Correspondent Services area and will also assist the payment and financial services areas with presentation decks. Additionally, the training manager will maintain ongoing dialogue with the subject matter experts in order to better understand any upcoming changes and relay requested changes from credit unions.

The Talent You Bring

The Essentials:

• Bachelor’s Degree
• At least 5 years of experience as an educator
• 5 years of business-to-business training experience
• 5 years of experience leading training by web conference
• Dynamic communicator at all levels
• Outstanding listening, verbal, written, and presentation skills
• Excellent grammar
• Excellent PC skills to include Word, Excel, Outlook, and PowerPoint
• Proficiency in PowerPoint to create engaging slides
• Self-motivated, highly organized, and project oriented
• Able to work both independently and in a team environment
• Displays adaptability and flexibility
• Sense of urgency

Additional Skills and Experience are a Plus:

• Nacha certification as Accredited ACH Professional (AAP), National Check Professional (NCP), Accredited Faster Payments Professional (AFPP), and/or Accredited Payments Risk Professional (APRP).

How We'll Have Your Back

Catalyst's compensation structure offers market-competitive base pay. However, Catalyst's full compensation package is more than just your paycheck and is meant to support and improve your personal and professional life, including:

• Time Away : Federal Holidays, Vacation, Sick Time, and Parental Leave, as well as time off for volunteering.
• Planning for the Future: 401K retirement savings plan with matching and company contributions.
• Supporting your Health & Well-Being: Flexible health and insurance options, including Medical, Dental, and Vision Insurance choices, Long and Short-Term Disability Insurance, Life Insurance, Supplemental Life and AD&D Insurance, as well as a Flexible Spending Account.
• Building a Family: We were named “Best Place for Working Parents” 4 years in a row due to our commitment to family-friendly policies and practices.
• Work-Life Integration: Other benefits include credit union membership, a casual work environment, paid covered parking, and an onsite fitness facility with showers. In addition, we also offer access to a variety of onsite services, such as a massage therapist and personal trainer, car wash and detail service, vehicle refueling service, and food delivery service.
• Onsite Fitness Center: Squeeze in a workout with ease using our onsite gym! Equipped with a yoga room, bikes, treadmills, weights, and more.

Who We Are

With innovative payments, asset management and liquidity solutions, Catalyst is unlocking new possibilities for credit unions across the nation, and the members they serve. We are passionate about transforming goals into achievements and helping credit unions grow. Discover why more than 1,500 credit unions are using Catalyst’s solutions today: .

Catalyst is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

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